Frequently asked questions
Shipping & Returns
Shipping costs are calculated at checkout. The shipping base cost starts around $10, and doesn't increase much until you are ordering 10 lbs of product - so to make the most of your shipping costs, order more! Everything ships via USPS priority mail (and occasionally UPS). I do my best to get orders out within 24 - 48 hrs of the order being placed. *
*Sourdough bread is shipped on the bread baking schedule regardless of when your order is placed*
You should receive an email confirmation including a tracking number once the order has shipped.
Once shipped, I am not responsible for your package whether lost, stolen, or delayed. Please contact USPS (or UPS) with your tracking number and they can help you.
Since this is a perishable item, I do not accept returns. However, if you are unhappy with your purchase for any reason, please let me know and we can work something out!
Where can I find your products?
If you happen to find yourself in the Adirondacks in Upstate New York, you can pick up granola (and more!) directly from me at some of the local Farmers' Markets.
Starting in June I can be found at the Saranac Lake, Lake Placid & Keene Farmers' Markets.
In addition, some local shops carry my granola: Nori's in Saranac Lake, Craigardan in Elizabethtown, Cedar Run in Keene, The Hub on the Hill in Essex & Green Goddess in Lake Placid.
If you live locally in Lake Placid/Saranac Lake/Keene, I am open to pick ups/drop offs if you can't make it to one of the markets.
Why no nuts, seeds, or grains? Aren't those healthy for me?
Every body is different and nuts, seeds and grains can work for some and not for others.
When I created the "OG" granola, my mission was to provide a convenient breakfast or snack option for a specific group of people. Nuts, seeds and grains are completely removed from the autoimmune paleo protocol during the strict elimination phase which can last anywhere from a month to a few years for an individual.
In addition, these foods can be tough on digestion, exacerbate leaky gut, increase inflammation and elevate blood sugar, leading to hormonal imbalances and a whole cascade of events in a sensitive individual.
Where do you make your products?
I make everything at a shared commercial kitchen space in Essex, NY.
Because it is a shared kitchen there is potential for cross contamination with common allergens like wheat, dairy, nuts, peanuts, etc.
However, I do my very best to avoid this and usually have the whole kitchen to myself when I make my products.
Where do you get your ingredients?
Unfortunately, most of my ingredients are foods that cannot be grown here in the North Country, but I do source locally where I can!
I choose the highest quality, organic, fair-trade, non-gmo ingredients. While this makes the ingredient cost much higher, I truly believe it makes a difference nutritionally as well as in flavor and I also want to support companies that are ethically doing the right thing.
Ingredient quality is something I refuse to compromise on! I've had many people tell me my granola just tastes 'clean' and I attribute that to the quality ingredients (no chemicals, preservatives, etc.) and making every batch by hand!
Are your products safe for Celiacs? Or for anyone with severe allergies?
I would love to say 100% yes, but unfortunately at this time I do not have a 100% gluten-free or allergen-free kitchen. I rent a shared kitchen space, meaning there is potential for cross-contamination. While I do my very best to avoid any sort of cross-contamination and usually have the kitchen all to myself, I cannot guarantee it to be 100% free from any remnants of gluten or any of the top major allergens. That being said, I've had many folks with Celiacs enjoy my products with no problem.
If you are interested in carrying WildFlora Granola, please contact Hannah at Hannah@wildfloraprovisions.com
For new Wholesale accounts, please email me with a short introduction about you or your business and I will respond with a price list. Thank you for your interest in spreading WildFlora love!